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Privacy Policy

Last updated: 19 August 2026

This Privacy Policy explains how Mansfield Cleaning (“we”, “us”, “our”) collects and uses your personal information when you use our website or our home exterior cleaning services in the UK.

1. Who we are

Mansfield Cleaning
Email: mansfieldcleaning@icloud.com
Tel: 07449 501449

We are the data controller for the personal information we collect through this website and when you contact us.

2. What information we collect

We may collect:

  • Contact details – name, email address, phone number, address

  • Enquiry details – information you give us about your property and the services you need

  • Booking and service information – dates, times, work carried out, quotes and invoices

  • Website usage data – pages visited, time on site, clicks and similar information

  • Technical data – IP address, browser type, device information

  • Cookies and similar technologies – small files stored on your device to help the site work and to understand how it is used

3. How we use your information

We use your information to:

  • Respond to enquiries and provide quotes

  • Deliver and manage our cleaning services

  • Send booking confirmations, invoices and service updates

  • Improve our website and services

  • Keep records for tax and accounting

  • Send marketing messages (only where you have given consent or where the law allows it)

4. Lawful bases for processing

We process your personal information on the following legal bases:

  • Contract – to take steps at your request before entering into a contract and to perform our contract with you

  • Legal obligation – to meet our legal and tax duties

  • Legitimate interests – to run and improve our business, respond to enquiries and keep records, where these interests are not overridden by your rights

  • Consent – for certain marketing activities and non-essential cookies, where required. You can withdraw your consent at any time.

5. How long we keep your information

We keep your personal information only for as long as needed for the purposes described in this policy, including:

  • Enquiry and service records – usually up to 6 years after our last contact, to meet legal and tax requirements

  • Website usage data – kept for shorter periods where possible, in line with our analytics providers’ policies

When information is no longer needed, we delete it or anonymise it.

6. Who we share your information with

We do not sell your personal information. We may share it with:

  • Service providers who help us run our business (for example: website hosting, email, calendar, payment and invoicing tools, analytics providers, IT support)

  • Professional advisers such as accountants or legal advisers

  • Authorities where we are required to do so by law

These third parties are only allowed to use your information to provide services to us and must keep it secure.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Make the site work properly

  • Remember your preferences

  • Understand how visitors use the site

  • Support marketing and advertising (for example, through Google or social media platforms)

Where required, we will ask for your consent before setting non-essential cookies. You can usually control cookies through your browser settings and, where available, through our cookie banner or settings tool.

If you disable some cookies, parts of the site may not work correctly.

8. Your rights under UK data protection law

Under UK GDPR and the Data Protection Act 2018, you have rights which may include:

  • Access – to ask for a copy of the personal information we hold about you

  • Rectification – to ask us to correct inaccurate or incomplete information

  • Erasure – to ask us to delete your information in certain circumstances

  • Restriction – to ask us to limit how we use your information in certain cases

  • Objection – to object to our use of your information where we rely on legitimate interests or for direct marketing

  • Data portability – to ask for your information in a structured, commonly used format in certain cases

  • Withdraw consent – where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details above. We may need to confirm your identity before responding.

9. International transfers

Some of our service providers may be based outside the UK. Where this happens, we take steps to ensure your information is protected, for example by using contracts approved for use in the UK or ensuring other appropriate safeguards are in place.

10. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no system can be completely secure.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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